Privacy Policy

Last Update: September 1st, 2009

1. Scope

This Privacy Notice applies to easyTravel Web sites. Our strategy regarding privacy and personal information is to protect the personally identifiable information (PII) of its customers, business partners, and employees that is in its possession at any given time within its organization. This protection also applies to any PII collected, used or retained by easyTravel in its dealings with third parties.

easyTravel has the responsibility to ensure compliance with applicable privacy legislation when identifying purposes, obtaining consent, providing notice, or responding to access requests or complaints regarding the collection, use, or disclosure of personal information.

easyTravel will act responsibly while collecting, using, and disclosing personal information, as this is a prerequisite to continued customer, partner, and employee confidence and loyalty.

In accordance with the Generally Accepted Privacy Principles (GAPP) derived from the Fair Information Practices of the Organization for Economic Co-Operation and Development (OECD), easyTravel will demonstrate compliance with its privacy policies through the creation and enforcement of such policies and other supporting documentation.

2. Collection and Use of Personal Information

You may choose to provide personal information through our web sites. Here are the ways in which you may provide the information and the types of information you may submit. We also provide below some information on how we may use the information.

2.1 Contact Us

If you communicate with us through the "Contact Us" link on our web sites, we may ask you for information such as your name, email address and telephone number so we can respond to your questions and comments. We also may use the information you provide to evaluate the quality of our products.

2.2 Request a Quote

If you request a quote from us, we ask you to provide details such as your name, email address, telephone number and details of the relevant product. We use your details to prepare and send you a quote. You may also choose to provide additional comments and requests through our free text box.

2.3 Online Order, Product Registration, Customer Account

If you submit an order on-line with us, we will ask you for information necessary to complete the transaction - such as your name, address, and credit card number, and to allow you to purchase and download products, obtain access to service and technical support, or otherwise utilize products or services that you have selected, as well as technical data concerning your computer or traffic data incidental to your Internet connection.

Additionally, you may be asked in cases where software is sold pursuant to subscription, to establish an account with us in order to obtain the software, and establish entitlement to upgrades and updates required for the easyTravel software to provide ongoing protection in accordance with its function.

This information will be used by easyTravel to ensure your entitlement for renewal, support and other services. The processing and transfer of the data are limited to the following purposes: fulfillment of your order(s)/contract(s), extension/delivering product updates/service-subscriptions or licenses, product registration and activation, customer and technical support as you may request it from time to time, processing license renewals as you may request it from time to time, automatically processing license renewals if you elect automatic renewal of your software license subscription and internal (compliance) audits and fraud prevention.

2.4 Technical Support

If you request technical support online, we will ask you for information necessary to complete the transaction - such as your name, address and information about your computer hardware, software and the nature of the problem you are experiencing. Additionally, if required to facilitate support, we may with your permission conduct an interactive session in which a easyTravel technical support assumes control of your computer.

No information is retained from such sessions beyond information to substantiate that such session(s) took place. Information concerning technical issues may be retained to provide you with continuing support; generally, the information and knowledge obtained from such support, though not linked to you personally, may be made available to technical and product specialists in order to improve our products or provide similar solutions to similar technical issues encountered by other easyTravel customers.

2.5 Web-site Forum or Networking Site

easyTravel operates forums, web sites and related information services to better assist its customers in using its products and services, discuss technical issues, and share experience and knowledge. To permit you to obtain access to these information services, to assist us in creating content that is relevant to you, and to improve your experience on our Web site, including helping you quickly find software, services or product information important to you we collect information on your name and e-mail address, and keep track of your preferences concerning the display or location of relevant information. We utilize the information obtained from these sites to improve our products and services.

2.6 Newsletter or Alerts

You may wish to receive information about product upgrades, new products, services, newsletters, informative emails, and research on future product ideas or improvements. If so, you will be asked to provide your name and e-mail address. If there is any use beyond contacting you using such information, you will be advised of the intended uses at the point that you are being asked to provide such contact information.

2.7 Transactional Emails

We may from time to time send you transactional emails such as order confirmations or information on service related issues. Because these emails are not promotional in nature you are not able to unsubscribe from these transactional emails.

2.8 Product or Service Information, Offers or Promotions

To provide you with promotions or special offers that may be of interest to you, you may be asked to provide us with your name, address and e-mail address information, as well as to confirm that you are of the age of majority in the jurisdiction in which you reside. You may be asked to provide additional information to better understand you and possibly your organizations' needs and experiences, opinions, as well as your experience or feedback in order to qualify for such contests or promotions. We will also use your personal information to award prizes if applicable. If there is any use beyond contacting you with such information, you will be advised of the intended uses at the point that you are being asked to provide such contact information.

2.9 Feedback or Test Software

To assist us in creating better products and services to meet your needs, we may solicit your opinions and feedback concerning our software and services; you may be asked to provide e-mail address information, as well as name, postal address, occupation and the name of your organization, if you have not already done so, as well as the opinions and feedback itself.

2.10 Careers

You may be able to submit your resume and other information online to apply for a job with easyTravel. The information you provide in connection with your job search will be maintained in a database that is managed by a third party service provider we have retained to help us conduct recruitment-related activities.

Our service provider is authorized to use the information only in connection with hosting, managing and maintaining our resume database. We use the information you submit to evaluate your interest in employment and to contact you regarding possible employment with the company.

2.11 Referral Service

If you choose to use our referral service to tell a friend about our site, we will ask you for your friends name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. easyTravel does not store your friends name and email address after sending the one-time email. Note that this is not available in jurisdictions where this method of referral is prohibited, such as the European Union.

You make the decision whether to proceed with any activity that requests personal information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction or functionality on the site if the information is essential to complete the transaction or functionality. .

2.12 Cookies

easyTravel may use cookies from time to time. A cookie is a unique text file that a web site can send to your browser software. Cookies enable a web site to tailor information presented to you based on your browsing preferences. easyTravel may use cookies to personalize web pages during your visit to our web sites, and/or to remember you for easy navigation and access during your return visits after registering for our products, services and other offers including but not limited to White Papers, Webcasts, events, evaluation software, e-books, etc. For these purposes, some cookies may be tied to your e-mail address.

easyTravel may also use cookies to track your visit to our web sites in order to collect aggregate data. However, this information will only be used for analytical purposes and will be limited to the minimum necessary to perform the analysis. If you do not want easyTravel to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a web site tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use of some of the products and/or services at our Web site.

2.13 Web Beacons

easyTravel may use Web Beacons (also known as single pixel or clear GIFs) on its web sites to analyze traffic patterns such as the frequency of use of particular parts of the site. The data collected helps us learn what information is of most interest to our customers and what offers our customers would most like to see. If you do not want to assist easyTravel in improving its Web sites, you can "opt-out" of this web sites analysis by disabling JavaScript on your computer. If you disable JavaScript, some of the features on our web sites will not work.

easyTravel may also use web beacons in promotional email messages to determine whether the message was opened and acted on. We may use this information on email response to develop future promotions you may enjoy. For these purposes, some of our Web beacons are tied to your e-mail address. Except for the email address you have previously provided, the information we collect does not identify you.

easyTravel may also use third party scripts on our sites to optimize the effectiveness of easyTravel's ads appearing on other parties' sites. The information collected is not personally identifiable and is limited to the minimum information necessary to optimize effectiveness.

3. Management of Privacy

3.1 Opt-in and Opt-out

In jurisdictions where your consent is required at the point of collection before any sharing of your information can take place, you will be given the option to opt-in before such information is being shared, and to opt-in to the transfer of your contact information to a third party.

In other jurisdictions, we may offer you these choices at the time you give us your information, or subsequently through "opt-out" mechanisms.

3.2 Other Privacy Considerations

Please remember that information you submit in a discussion groups or forums will be deemed public information and will not be kept as confidential. There is a risk in such communication venues that information can be collected and used by others. Please be careful and responsible when you are participating in such discussion groups or forums.

3.3 Update or Correction of Personal Information

We make our best effort to respond to your requests to update or correct your personal information. If you believe that easyTravel does not have your most current personal information, you can use one of the other communication channels at the bottom of this notice. If requested, and to the extent permissible by applicable law relating to the retention of records or otherwise not required for valid business purposes (such as fulfillment of transactions), you may request that we use our best efforts to remove such data from easyTravel repositories.

4. Transfer and Sharing of Information

4.1 Transfer of Information

Since easyTravel is a global company, we provide company information to our worldwide offices, with information processing taking place in many countries. The personal information that you have provided to us, for the purposes set out above, will be transferred to servers in the United States, and there may be further transfers to other countries in which easyTravel has operations or to our outside contractors for the collection, transferring, storage and processing of your information. Your consent is required for the provision of the products and services set out above as well as for the collection and transfer of your personal information for the purposes identified above.

When you submit your information via our web sites, you expressly consent to the collection and transfer of your personal information for the purpose identified above, and you understand, if you reside outside the United States, that this information may be transferred to other companies of the easyTravel group in the United States or to other countries that may have less protective data protection standards than the region in which you are situated (including the European Union), in which case easyTravel will have taken steps to ensure that the collected information, if transferred, receives an adequate level of protection.

4.2 Sharing of Information

From time to time, and in jurisdictions where it is permitted, we may provide your information to easyTravel Partners to communicate to you information or offers about products or services that they believe are important to you or your business. If you prefer that we not provide your information to our business partners, you may let us know using one of the methods described in this policy, easyTravel provides a number of ways for you to "opt-out" of receiving additional information from us or having us provide your personal information to our partners by "opt-out" options provided at the point of collection, through e-mail notices, or through other preference management that may be available depending on the service or web-site.

If you do not wish to continue receiving our e-mail newsletters or bulletins you can opt-out of receiving these communications by replying to the "unsubscribe" address in the body of the email. In jurisdictions where sharing personal information is prohibited without your "opt-in", no information will be shared without your prior consent.

4.3 Third Parties

In addition, easyTravel may retain the services of outside contractors to provide services for us (e.g. ship products, provide technical support, or handle order processing).

If you elect to purchase a software license through one of easyTravel' authorized online resellers, your personal data will need to be shared between the easyTravel reseller (as your vendor) and easyTravel (as the software manufacturer and licensor). Furthermore, in order to manage purchases and license renewals by easyTravel customers, easyTravel will need to share your personal information with a billing system service provider.

Such service provider will process data of easyTravel' customers only on behalf of easyTravel. (These examples are not exhaustive, and may change from time to time).

We require that all such contractors keep the personal information of our customers secure and confidential. We have contractually bound third parties to such restrictions and require that these contractors provide for appropriate technical and organizational measures to secure the data, that they use personal information only on behalf of easyTravel and that they do not share personal information with others or use your personal information for their own marketing purposes.

4.4 Legal Disclosures

Please be advised that in certain instances, it may be necessary for easyTravel to disclose your personal information to government officials or otherwise as required by applicable law. No personally identifiable information will be disclosed to any law enforcement agency or governmental agency except in response to (i) a subpoena, warrant or other process issued by a court of competent jurisdiction; or (ii) a legal process having the same consequence as a court-issued request for information, in that easyTravel would be in breach of local law were it to refuse to provide such information, and it or its officers, executive or employees would be subject to liability for failing to honor such legal process, or,

Where such disclosure is necessary for easyTravel to enforce its legal rights pursuant to the laws of the jurisdiction from which such information was gathered.

5. Security of Personal Information

We have taken appropriate security measures, consistent with international information practices, to protect your personal information. These measures include, on our web sites and Internet-enabled technologies, administrative, technical, physical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction.

6. Collection and Use of Non-Personal Information

We collect certain aggregate and non-personal information when users visit our web sites. Aggregate and non-personal information does not relate to a single, identifiable visitor. It tells us information such as how many users visited our sites and the pages accessed. By collecting this information, we learn how to best tailor our web sites to our visitors. We collect this information either through "cookie" technology or with "web beacons".

Additionally and through our various tracking methods discussed above and using log files, we may track domain names, IP addresses, and browser types from people who visit our site. We use this information to track aggregate traffic patterns throughout easyTravel' Web site. Such information is not correlated with any personal information.


At the easyTravel Web sites, there are a number of links to companies with whom we have a relationship.

easyTravel is not responsible for the privacy practices of our business partners. We encourage you to read their privacy statements, as they may differ from ours.


In the event there is a major change to easyTravel's privacy practices, a prominent notice will be posted on our Web site. If the change involves the use of your personally identifiable information, the notice will contain instructions on how you can opt-out of such use.

9. Contact easyTravel

If you have any questions or comments concerning this notice, or if you would like to change your communication preferences, update or review the personal information we have about you, or withdraw your consent for the collection, use or disclosure of your personal information, please contact us: